Terms and Conditions governments your (also "Buyer", "Customer") relationship with IP Shvetsova (also "PETTEL"). Access to and use of the PETTEL website and the products and services (also "Product", "Service") available through this website are subject to the following Terms and Conditions (also “Terms”). By using our services, you are agreeing to these Terms. PETTEL may, in its sole discretion, modify or revise these Terms of service and return policy at any time, and you agree to be bound by such modifications or revisions. Accordingly, we ensure you to be aware and to read the terms, conditions and policy before using the services. By placement an order, you fully agree to this sales terms and conditions. You must be at least 18 years old to enter the agreement.


PETTEL is a Moscow based brand, made by designer Olga Shvetsova. 

IP Shvetsova Olga Andreevna

Tax ID number 502915268875

Tel: + 7 (903) 205-83-40

Russia, Moscow


PETTEL provides full details of the product - all of the information you might need about each product: photos, description and basic dimensions of each product and its price. The product may differ slightly from the pictures presented: shades and textures of wood (we use solid wood and only natural wood veneer), enamel shade, as well as the color and type of textyle may be slightly different to what they are in real life. Photos may not convey the true colors of the product. Prices and product availability (stock) are subject to change without special/prior notice. Please, read the product description carefully before buying and, if necessary, specify the missing information about the product by writing to us hello@pettel.shop


The price of the product that is shown on the website does not include the shipping cost, taxes and duties fees in the customer’s country, as well as possible commission from PayPal. The price of the shipping depends on the country we are shipping to. The price of shipping is added to the bill and is included in the total price during the checkout process. Thus, the customer pays the cost of the product and the cost of the shipping. Any additional fees and taxes set by third parties (electronic payment service, postal or customs services of the customers country and others) are also paid by the customer.


Security and confidentiality of your payment information is provided by PayPal. In addition, this website is protected by SSL certificate, which also guarantees the security of data operations. PETTEL has no access, does not collect, accumulate or transmit to third parties or organizations the customer’s payment data. In the process of ordering, we request only the data that is necessary for the shipping of the purchased goods (name, postal address, e-mail address and phone number).


After receiving the order and the payment, we need some time to prepare and pack the order. This process usually takes from 3 days to 1 week (in rare cases - just over 1 week). For international shipping we use the safe packaging - foam PVC sheets, corrugated cardboard and bubble wrap. The cost of packaging is included in the shipping cost.


In rare cases, it is possible that the paid goods are temporarily out of stock. In this case we will contact you by email. In such a situation the customer may:

  • wait until the the product will be back in stock (usually takes about 2 weeks)

  • demand to return the money (refund may take up to 30 days).

You can always contact us hello@pettel.shop and we will make every effort to deliver your purchase as quickly as possible.



PETTEL products have no set warranty period.



Texts, images, photos and the design of the products all belong to PETTEL and are under the copyright of their owner. Full or partial copying of images, texts, photos or design of objects is not permitted.